At Aesthetics Abloom Pty Limited (referred to as "we," "us," or "our"), your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information, and outlines your rights.

By providing your personal information, you consent to this policy and our handling of your data in the manner described.

1. Collection of Personal Information

We collect personal information necessary to provide our aesthetic services, which may include:

• Direct collection: Full name, contact details (address, phone number, email), date of birth, and medical history (where relevant to your treatment).

• Through third parties: Information from healthcare providers or referrals.

• Online interactions: Information collected via our website, www.aestheticsabloom.com.au, including social media engagements.

In some cases, we may collect personal photographs to assist in consultations or pre-treatment planning. We will protect all information, whether collected directly from you or through third parties, in accordance with this Privacy Policy.

2. Use of Collected Information

Your personal information is collected and used to:

• Provide and improve our services, including injectable, dermal, and skincare treatments.

• Coordinate appointments, treatment plans, and follow-up care.

• Address any inquiries, concerns, or complications arising from treatments.

• Process transactions and maintain accurate financial records.

• Send marketing communications where consent is provided (you can opt out at any time).

• Conduct market research to improve your experience.

We may also use anonymised data for internal analytics or to enhance our services.

3. Disclosure of Information

We may disclose your personal information to third parties for purposes related to your care or when required to do so by law. This may include:

• Sharing information with other healthcare providers, such as specialists, as part of your treatment.

• Disclosing necessary details to third-party service providers, such as billing companies, courier services, or IT providers, to facilitate services on our behalf.

• Complying with legal obligations, court orders, or government requests.

We will only share information with third parties who are contractually obligated to protect your data and only with your consent unless required by law.

4. Security and Storage of Information

We take all reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access, and disclosure. Security measures include:

• Electronic protections: Password-protected databases, encryption, and two-factor authentication.

• Physical protections: Secure storage of physical records in restricted access areas.

Despite these measures, data transmission over the internet may not be entirely secure. You acknowledge that you provide information at your own risk.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. When no longer needed, we take steps to securely destroy or de-identify your personal information.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If the information is incorrect, incomplete, or outdated, you may request a correction. To make a request, contact us at hello@aestheticsabloom.com.au. We will respond within a reasonable timeframe and may charge a fee for repeated access requests.

In some cases, we may refuse access, such as where providing the information would infringe on others' privacy, interfere with legal proceedings, or pose a threat to safety. If access is refused, we will provide an explanation for the refusal.

6. Unsubscribing and Opting Out

If you do not wish to receive marketing communications from us, you can opt out at any time by contacting hello@aestheticsabloom.com.au or using the unsubscribe link in our emails.

7. Complaints

If you believe we have breached your privacy or failed to meet the Australian Privacy Principles, please contact us at hello@aestheticsabloom.com.au. We will investigate your complaint and respond within a reasonable time (typically within 30 days).

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or call 1300 363 992.

8. Use of Cookies and Google Analytics

We use cookies and similar tracking technologies, including Google Analytics, to enhance your online experience and gather data on how users interact with our website. This helps us improve our services and tailor our communications. You can opt out of some tracking by adjusting your browser settings or using Google’s opt-out options.

9. Data Retention and Security Measures

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Our security measures include encryption, firewalls, and secure servers to protect your personal data. However, we cannot guarantee complete security for data transmitted over the internet.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

11. Amendments to This Policy

We reserve the right to amend this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of how we protect your personal information.

For further information or enquiries regarding this policy, please contact:

Aesthetics Abloom Pty Limited
ABN 75 669 812 695
Email: hello@aestheticsabloom.com.au